Retention marketing agency
FOR 6, 7 AND 8-FIGUREDTC BRANDS
You paid to get the first order. We get you the second, the third and the tenth, without spending another dollar on ads.
Email, SMS, WhatsApp and push. Strategy, copy, design and build, all done by our team.
- STRATEGY
- SMS
- LIFECYCLE
- CREATIVE
World-class designs that convert.
Our emails are impossible to ignore and engineered to convert at every stage of the customer lifecycle.
Want more examples? Click the link below and see for yourself.
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HOW IT WORKS
Live in 45 days. Better every month after.
- 01
Discovery call (Day 0)
We go through your numbers together. You leave with at least one thing to fix, whether we work together or not.
- 02
Audit and roadmap (Days 1 to 7)
We check every flow, campaign, segment and signup form. You get a written plan, ranked by what makes you money fastest.
You choose to work with us
- 03
Build and launch (Days 8 to 30)
Your core flows, popups, SMS and first campaigns: written, designed and live. Most brands see the first results here.
- 04
Test and scale (Day 31 onward)
We test offers, timing, subject lines and design every week. Winners stay, losers go. You get one clear report a month.
By day 45, the basics run on their own. That's when the real growth work starts.
Book a callWHAT WE DO
RETAINCHAMP / RETENTION PARTNER
Your whole retention program. One team.
Most brands run email in one place, SMS in another, and nobody connects the two. So the same customer gets the same offer twice in an hour. We run every owned channel as one system.
Retention 360
Email, SMS, WhatsApp, push and popups, built around how your customers actually buy. One strategy, one calendar, one report.
Flows and campaigns
Welcome, abandoned cart, post-purchase, win-back, and every campaign in between. We write, design, build and test it. You approve it and watch the orders come in.
Strategy and audits
We dig into your data to find who buys again, when they buy, and why the rest never come back. Then we hand you the plan to fix it.
CASE STUDIES
Three brands. Three very different starting points.
One was already big. One was growing fast. One had nothing set up. Here's where retention took each of them.
Aureline was already big. We made email a real revenue channel: $480K+ from email in 90 days, now 31.9% of total store revenue.
Souvence was growing fast. Retention brought in €660K+ in 6 months: 40.8% of total revenue, up 121% on the previous 6 months.
Alkaline World had nothing set up. We built email from scratch: $0 to $80K+ in 4 months, now 17.1% of store revenue.
Our clients love us
Real words from the brands we work with.
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WE TEACH EVERYTHING WE DO.
Flow breakdowns, email teardowns and the exact plays we run for our clients. Free, on the blog and on Instagram.
Welcome flows that sell: what to send in the first 7 days
Send 4–5 emails in the first week: a warm welcome, your brand story, social proof, your best sellers and a reason to buy now. Each email should have one job.
SMS
SMS for e-commerce: when a text beats an email
Use SMS for short, time-sensitive moments (shipping updates, back in stock, last chance) and keep email for stories, guides and anything that needs images or detail.
Lifecycle
Post-purchase journeys: turning a first order into a second
Thank customers, help them use the product well, ask for a review once it has arrived, and only then suggest what to buy next. The second order comes from a good first experience.
Short breakdowns of what's working in retention right now.
Follow @retain_champQUESTIONS
What does RetainChamp do?
We run retention for DTC brands: email, SMS, WhatsApp and push. Strategy, copy, design, build and reporting. You get a full retention team without hiring one.
Who do you work with?
DTC brands doing 6, 7 or 8 figures a year, in any niche. If you already have customers and you know they could be buying more, we should talk.
Which platforms do you use?
We're a Klaviyo Partner and we also work in Omnisend. On something else? We'll tell you on the call if it's worth switching.
How fast will we see results?
Flows make money the day they go live, so most brands see results in the first month. By day 45 your core system is running. After that, we test our way to better numbers every month.
How do you measure results?
Revenue from email and SMS, the share of total revenue it makes up, repeat purchase rate and list growth. Every month you get one report in plain numbers: what worked, what didn't, what's next.
How much does it cost?
It depends on your size and what you need. After the call, we send a proposal built around your numbers. No packages, no surprises.
How do we get started?
Book a call. We look at your setup together, and by the end you'll know if we're a fit.
BOOK A CALL
Your next order isalready sitting on your list.
Book a call and we'll show you where. We go through your numbers and tell you exactly what we'd fix first. Worst case, you leave with a free plan.
THE RETAINCHAMP STANDARD
- 01Clear 90-day roadmap
- 02Senior strategy and creative together
- 03Every send tied to a customer moment
- 04Testing and learning built into the rhythm